Critical information regarding Microsoft update and ArcGIS

A recent Microsoft update (deployed as KB 2732673, KB 2775511, or KB 2824408) may result in data corruption when using ArcGIS on a Windows 7 system and writing data to remote data storage on a Windows Vista, 7, 2008/2008 R2, or 2012 system. This data corruption appears as truncation of a write request and has shown up in file geodatabases and shapefiles.

Microsoft has acknowledged the problem, identified the affected component as RDBSS.sys, and provided further details.

How Microsoft Made These Updates Available

KB 2732673 and KB 2824408 are hotfixes to address specific issues. The KB 2775511 update is a cumulative update that is available exclusively at http://catalog.update.microsoft.com. Because it is available only through the Windows update catalog, the KB 2775511 update is not considered a security update by Microsoft and is not being deployed broadly.

For further information and updates, please see Esri Knowledge Base article 41119.

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Transferring ArcGIS Viewer for Silverlight applications between machines

ArcGIS Viewer for Silverlight

Having trouble copying an ArcGIS Viewer for Silverlight application from one machine to another? I would like to share with you how to transfer ArcGIS Viewer for Silverlight applications between machines. Silverlight Viewer applications are not recognized by the Application Builder Home … Continue reading

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Beta Opportunities!

The ArcGIS Beta Community is a one-stop shop for accessing Esri’s latest, non-released versions of products. As an early participant, you are one of the select few who get to influence future releases of our products and help us improve product quality.

The ArcGIS Beta Community is currently hosting several Beta programs that you can apply for and get insight into some of the really cool products that Esri is releasing over the next several months.

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Bing Maps Use in ArcMap Has Changed

If you are wondering why Bing Maps basemaps are not appearing in the Add Basemap dialog through ArcMap anymore, then this post might answer some of your questions.

Complimentary Use of Microsoft’s Bing Maps with ArcGIS to be Phased Out by December 31, 2013.

ArcGIS will continue to be usable with Bing Maps, but you will need to obtain your own Bing Maps key directly from Microsoft and then input the key into ArcGIS products. We recommend that you start the process of obtaining a Bing Maps key right away if you wish to continue using Bing Maps after December 31.

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Troubleshooting issues adding ArcGIS Online basemaps to ArcMap

As we move into an era that utilizes cloud-based services more and more frequently, it becomes inevitable that sometimes we are going to run into issues connecting our desktop machines to those services. Within ArcGIS for Desktop, the issues range from the Add Basemap dialog never loading to the system hanging once you click the “Add” button. Regardless of the exact symptoms, there are a few things that you can try to help narrow down the cause of the problem.

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LAS Dataset: How to use the 3D Analyst toolbar with my LAS Dataset

las3

Lidar data is become increasingly available and there are likewise new tools to analyze and display the data. LAS is the public file format for the interchange of three dimensional point cloud data between data users. LAS information can be … Continue reading

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Support Services at the Esri International Developer Summit: March 25 – 28, 2013

TSisland

The Esri Support Services team will be at the 2013 Esri International Developer Summit, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users … Continue reading

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Getting to Know Esri Support: Amy A.

IMG_0263_2

 An interview with ArcGIS Desktop analyst, and Parcel Editor / ArcPad specialist, Amy A. In our continuing series, “Getting to Know Esri Support”, we interviewed Amy who is a support analyst for the Redlands, CA office. Office – Redlands, CA Hometown … Continue reading

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Support Services at the Esri Federal GIS Conference: February 25-27, 2013

TSisland

The Esri Support Services team will be at the 2013 Esri Federal GIS Conference, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users attending … Continue reading

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ArcGIS 10.1 Service Pack 1 (Language Packs) Released

Esri is pleased to announce that ArcGIS 10.1 Service Pack 1 is now available for download in the following languages:

Please download this service pack at your earliest convenience to take advantage of maintenance fixes, performance improvements, software enhancements, and translation updates; all of which will improve the quality of your ArcGIS system.

Note: For non-English service packs, there is no need to download and install both English and a language-specific service pack.

For details on what’s included, please see the list of issues that are addressed in ArcGIS 10.1 SP1.

ArcGIS for Desktop Advanced, Standard, Basic and ArcReader
ArcGIS for Server*
ArcGIS Engine

*The ArcGIS for Server service pack downloads are available on the Customer Care Site for customers who are current on software maintenance. To obtain the ArcGIS for Server Service Pack downloads, please follow the same process your organization uses to obtain Esri software.
 
 

Mike H.

Program Manager – User Advocacy Group

Esri Support Services


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