Announcing New ArcGIS Pro Licensing at Beta 5

Participating in the ArcGIS Pro Beta program is just as easy at Beta 5 as in previous beta releases. However, there are a few things users and their ArcGIS Online administrators need to know heading into this release. Continue reading

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Changes to Engaging with Esri Support

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Over this coming holiday weekend, Support Services is migrating to a new customer relationship management application. To support this effort, we will be closing for the day at 3:00 PM PST on Friday, August 29th, and will resume normal business … Continue reading

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My First Esri UC Experience

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I wrote this piece while sitting in the employee center at the Esri International User Conference an hour before the bus left to take me home to Redlands, California. I decided that it would be good to document my experience … Continue reading

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Errors, Errors and more Errors

In my line of work, I must have at least a working knowledge of each database management system (DBMS) supported by Esri. Other vendors require near-perfect database administrator (DBA) expertise. This means I am constantly looking at error messages.

Some I have memorized, but there is no way I will ever be able retain all of them in my memory. So, here are some resources I use for looking up the meaning of those vague return codes. What are yours?

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Important deprecation announcement for ArcGIS 10.1 and the upcoming release of 10.2.1 / 10.2.2

At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our technology to see if any of the newer functionality has superseded older functionality. In either case, we try to give as much advanced notice as possible for any changes in supported platforms or functionality through our Deprecation Plan documents.

Given the pace in the change of technology, we have been fairly conservative in what we deprecate. However, with the update to the Deprecation Plan for ArcGIS 10.1 and 10.2, plus the releases of ArcGIS 10.2.1 and 10.2.2, we have a number of items that need to be deprecated. Many of these changes have been a long time coming (for both platforms and functionality); and we have also noted upcoming plans to give you early notice for software that will eventually be impacted. Continue reading

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The Esri UC Students and Me

San Diego Convention Center

Outside of work, in my non-technical Clark Kent life, whenever I tell people about the Esri User Conference, the first thing they say is: “That doesn’t sound like any conference I’ve ever been to.” They typically follow that comment with something like: … Continue reading

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Important Patch for ArcGIS 10.2 Users

Esri would like to remind our ArcGIS for Desktop / Server / Engine 10.2 users that a patch exists to fix an issue where the software crashes on launch when attempting to open shapefiles.

The patch to fix this issue is available now for ArcGIS 10.2 for Desktop, Engine and Server users.

Please refer to KB article 41680 for more information. Continue reading

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Screenshots for Better Troubleshooting

We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even more!

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Support Services at the Esri International User Conference: July 2014

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Esri Support Services is going to be at the 2014 Esri International User Conference, where we will be offering appointments to answer any of your technical questions. Specialists in all areas of Esri software will be available to assist with your … Continue reading

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