Okay, so call routing can get frustrating – we’ve all been there. Maybe you’ve called a customer service hotline and you feel like you have to press a thousand buttons just to get to a person. Maybe you’ve missed the menu items but there’s no option to repeat them, so you have to hang up and start all over. Maybe you skip calling entirely because getting through an organization’s call routing system requires a full day off work and a long hot bath afterwards just to recover from the experience. Whatever the issue, we hear you, and we want your experience with Esri Support to be the best it can be.
That’s why we’re happy to announce we have enhanced the Support call routing system!
The motivation behind this is simple: we want call routing to be quicker, easier, and more purpose-driven. So we simplified things – previously, we had a long list of options that sometimes had you frantically pressing “0″ out of sheer confusion or frustration. Realizing that the number and range of options was the issue, we drastically reduced the number of selections to 20 based on those most frequently chosen. View the diagram below to see how the phone tree will work starting next week. Continue reading
This blog post provides updated information regarding deprecated features of ArcGIS 10.3.1 and the upcoming ArcGIS 10.4 release. ArcGIS 10.3.1 was released in May 2015.
Coming to Esri (and to California) for the first time four months ago as a very hopeful intern, I was excited at the prospect of completing a project that would have a meaningful impact on those who use ArcGIS for Desktop products. … Continue reading
On the weekend of August 1st, the Esri summer interns came together to participate in a hackathon hosted in the Esri café. The weekend was designed to encourage innovation through the rapid creation of applications; the event was extremely successful. One of most interesting aspects of the hackathon was watching the diversity within each team harmonize to improve the overall quality of the final products. Each team included at least one developer to write the code and several other members from Marketing, Support Services, Professional Services, and other Esri departments to help with creative design, the use of GIS, and the delivery of the final presentation. Continue reading
In 2014, Dr. Linda Loubert from Morgan State University put together a crowd-sourced Story Map of women in GIS to celebrate Women’s History Month and to highlight the number of women working in GIS professions. The Story Map, “Women in GIS: Helping Map a Better World,” has over 50,000 views and contains thousands of data points representing women across the globe who work with GIS in various sectors. Continue reading
Esri Support Services is going to be at the 2015 Esri International User Conference in San Diego (July 20 – 24), where we will be offering appointments to answer any of your technical questions. Specialists in all areas of Esri software will be available to assist you. Users attending the conference can set up a time slot for a specific technology area that they would like to discuss, as well as register to attend any of the Technical Support presentations available. Appointments are not required, so feel free to stop by in between sessions or during lunch.
Visit the Support Appointments website to set up an appointment with a specialist, or register to attend one of our sessions.
GeoRSS is a standard way of tagging an RSS feed so that applications can use embedded location information in each post. Using the GeoEvent Extension for ArcGIS Server, you can monitor a GeoRSS feed in real time and use it to update the applications and common operational pictures used by your colleagues. Should you encounter a secured GeoRSS feed that you would like to use, there is no standard connector that allows you to pass credentials. However, it is possible to configure a connector (without programming) that will allow you to access a GeoRSS service secured with basic HTTP authentication.
Secure feeds may be input from an Automatic Vehicle Location (AVL) system, tracking company assets, or any secure GeoRSS service provided by a third party that you wish to consume and track with the analytic and processing capabilities of the GeoEvent Extension for ArcGIS Server 10.3. Continue reading
Have you ever wanted to create an empty feature service to use in ArcGIS Online, and found yourself stuck with no easy way to get this done? If you’re asking why in the world anybody would want to do this, … Continue reading
Esri is currently in the process of redesigning support.esri.com, and we are looking for some design feedback from the user community. Please take a few moments to complete the Support Design Survey to help us improve your online support experience. Click here … Continue reading