At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our technology to see if any of the newer functionality has superseded older functionality. In either case, we try to give as much advanced notice as possible for any changes in supported platforms or functionality through our Deprecation Plan documents.
Given the pace in the change of technology, we have been fairly conservative in what we deprecate. However, with the update to the Deprecation Plan for ArcGIS 10.1 and 10.2, plus the releases of ArcGIS 10.2.1 and 10.2.2, we have a number of items that need to be deprecated. Many of these changes have been a long time coming (for both platforms and functionality); and we have also noted upcoming plans to give you early notice for software that will eventually be impacted. Continue reading
Posted in Announcements, ArcGIS for Desktop, High Priority, Support.Esri.com
Tagged Announcement, ArcGIS, ArcGIS 10.1, ArcGIS 10.2, ArcGIS 10.2.1, ArcGIS 10.2.2, deprecation, new release, software life cycle, Upcoming Release Announcement Forums
Outside of work, in my non-technical Clark Kent life, whenever I tell people about the Esri User Conference, the first thing they say is: “That doesn’t sound like any conference I’ve ever been to.” They typically follow that comment with something like: … Continue reading
Esri would like to remind our ArcGIS for Desktop / Server / Engine 10.2 users that a patch exists to fix an issue where the software crashes on launch when attempting to open shapefiles.
The patch to fix this issue is available now for ArcGIS 10.2 for Desktop, Engine and Server users.
Please refer to KB article 41680 for more information. Continue reading
If you try to log in to Business Analyst Online or Community Analyst and you receive the message, “Error: Invalid username or password”, see the following reasons and ways to troubleshoot.
Reason 1: You’re using a username/password for the legacy application.
To see if this is the case, log in to the legacy Business Analyst Online or legacy Community Analyst. The legacy applications are retired and only available to allow you to migrate your sites from the legacy application to the new application. For more information, go to:
We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even more!
Esri Support Services is going to be at the 2014 Esri International User Conference, where we will be offering appointments to answer any of your technical questions. Specialists in all areas of Esri software will be available to assist with your … Continue reading
It is difficult to troubleshoot serious problems with any type of software. When faced with repetitive and persistent crashing, it is important to ask yourself questions like, “Does the problem occur on multiple machines?”, “Does this occur for every user on a machine?”, and “Is the problem specific to certain data?” One of the more common reasons that ArcMap may repeatedly crash is when there are issues with the display adapter. An easy way to check if your display adapter is causing problems is to temporarily disable the adapter to see if that resolves the issue. Continue reading
Posted in ArcGIS for Desktop, Raster
Tagged adapter, AMD, ArcGIS for Desktop, ArcMap is crashing, ATI, ATX, crash, display, display adapter, display driver, Nvidia, resolution, video card, windows
This blog post is the first in a series of debugging tips and tricks to help you on your way. It’s a jungle out there. And like it or not, it’s a jungle inside your application as well. Working through … Continue reading
As you may or may not be aware, a recent security vulnerability was unveiled for servers using the OpenSSL cryptographic library that affects many different products and software worldwide. This vulnerability has been codenamed ‘The Heartbleed Bug’, and potentially allows attackers to read … Continue reading
Posted in Announcements, ArcGIS for Desktop, ArcGIS for Server, ArcGIS Online, SDK
Tagged ArcGIS, ArcGIS Engine, ArcGIS for Desktop, ArcGIS Online, ArcGIS Runtime, ArcGIS Server, bug, CVE-2014-0160, heartbleed, OpenSSL, Portal for ArcGIS, security, SSL, vulnerability