Author Archives: Bill Meehan
Knowledge is power. Does your utility have enough of the right spatial intelligence?
“More information is always better than less.” — Simon Sinek, Author
Sinek would never agree that “less is more.” The author went on to describe the value of more information: “When people know the reason things are happening, even if it’s bad news, they can adjust their expectations and react accordingly,” Sinek stated. “Keeping people in the dark only serves to stir negative emotions.”
When I worked for a power company, it was my job to make sure people were not in the dark—literally. When people were out of power, we figured out why: A snow storm had drizzled ice on the power lines. Or some drunk had crashed into a utility pole. Or else some stupid (now dead) squirrel had climbed onto the lines and forgotten that his tail was a very nice conductor. Continue reading
Location analytics lets you visualize your key performance indicator data on maps.
Russ was one of my favorite bosses. He was the president of the utility I worked at. I ran electric operations. Russ was an accountant, a bean counter by training. I was (and am) an electrical engineer. Yet we agreed on almost everything about running a gas and electric utility.
Russ once told me that there are only four things you have to do to be successful at running a utility. Only four? Yes. Make money, keep customers happy, keep employees happy and safe, and stay out of trouble. Continue reading
Context is crucial in making big data useful, and the key to that context is often location.
As with smart grid, no one really knows what big data means. We know it’s big in information technology, though. And I’m even not sure that the term “big data” is even grammatically correct.
I recently interviewed a candidate for a job and asked him what he knew about GIS. In his response he mentioned big data perhaps 10 times and smart grid only seven. I concluded that big data was now bigger in the utility IT space than smart grid. Continue reading
Firewalls protect web-based GIS from the dangers of the cloud
When I was interning at a power company, the utility industry had just adopted a revolutionary technology: SCADA. Today, SCADA is so common most people don’t even bother to spell out the acronym (supervisory control and data acquisition system). But back then, SCADA was controversial. It eliminated the need for substation operators.
Utilities staffed operators who could act immediately in an emergency. They closed breakers, put out fires, and called for help. They checked fluid levels and did maintenance, cleaning, and inspections. They made the rounds, took the readings, spoke to the dispatchers, and made sure everything ran smoothly. Continue reading
Don’t think you’re solving it. Know you are.
For decades, utilities have used some form of digital mapping system. It could be a CAD system, an automated mapping/facilities management (AM/FM) system, or a full-featured GIS. Yet the vast majority of utilities use the GIS mainly as a basis for network documentation. Sure, it often is the basis for asset management, outage management, and network design. That’s good. Utilities have come a long way from the old paper maps and awkward processes of keeping records up to date. Yet, many don’t see their GIS as a true mapping or location platform. They often don’t see it as one that extends into nearly every corner of the company.
Many senior executives still view GIS as just a component, albeit a vital component, of operations groups instead of a strategic tool to help run the business. Executives do not necessarily see the GIS as a strong tool in helping solve their big problems. Continue reading
Interactive Maps Communicate Real-time Information to Plug the Holes
We have all heard the term safety net. It’s a system, a policy, a program, or device used to protect its owners just in case something bad happens. For example, people often refer to social security as a safety net for older people who don’t have a pension. The term comes to us from the circus, where large, roped nets are set up below trapeze artists. Without the nets, sweaty palms or small distractions could mean instant death. But with the net, they fall harmlessly and land with only a fright. However, most trapeze artists never want to fall. First of all, falling is a sign of failure. Second, when the term originated, the circus actors didn’t trust the integrity of the net, as circuses had and have notoriously bad maintenance. Safety nets have flaws. Trapeze artists know that. Some nets even have holes. Continue reading
Beyond ROI, Key Performance Indices and GIS Close Performance Gaps
[Note: This is the third post in our new series about Managing GIS.]
A common question we get from our utility customers is, “What is the return on investment (ROI) for GIS?” The reason is most utilities need to justify the cost of building, upgrading, or enhancing their GIS (e.g., investing in a tablet-based damage-assessment app) or doing the same with their GIS data. That justification takes the form of a financial study that answers these questions: What is the payback period of GIS? What is its impact on balance and income sheets? What is the cash flow for the project?
Utility financial people call these hard-dollar savings. Hard-dollar savings are a common measuring stick by which to judge the merits of an investment. Continue reading
Many Workflows are Best Served with Targeted Apps
I get this said to me all the time: “We have this big GIS in the office. We use it all the time to make maps and export data into our outage systems or gas leak management system. It’s great! Can we put it into the field for the mobile workers?”
People want mobile GIS. But I respond like a psychiatrist when they ask for it: Instead of giving them a straight answer, I ask them a question: “To do what?”
Their answers span a big gamut. They range from, “It’s easier to get maps on a mobile device than to carry around paper maps,” to…
Everyone wants low cost, environmentally friendly energy. But people don’t want to look at transmission towers, pumping stations, power plants, substations, and wind farms. More than that, they don’t want any of these things located anywhere near them. We used to call this situation NIMBY or Not In My Backyard. Today we have gone from NIMBY to NOPE (Not On Planet Earth).
Transportation organizations have the same problem as utility companies. Everyone complains about traffic jams, lack of public transportation, not enough flights, lack of access to ports, and emissions from freight trains. Yet when a project comes along to provide relief, there is an outcry of opposition.
The electric and gas utility business is complex. Some say the electric grid is the most sophisticated technology in the world. Natural gas networks are not far behind. Diving deep in to the business, there is probably one of nearly every kind of technological wonder at play. Control systems, artificial intelligence, Lidar, sensor networks, augmented reality, and of course GIS. Utilities, to some extent like the space industry, drive innovation of technology. Yet overlaid with all this sparkling technology are some old patterns of behavior.
Every industry strives to improve. Utilities can improve by getting rid of old habits.
Two old behaviors linger: working in silos, and heavy reliance on institutional knowledge. Continue reading