One of the Top 10 Reasons to Work at ESRI: Customers

Help our customers make a difference.


From aiding in disaster recovery efforts to tracking elephant migration to creating more efficient public transit, ESRI users are changing their communities and the world. Our customers are the most important part of our business, and we are committed to helping them succeed as they utilize ESRI technology.


“Listening to our users for corporate strategy and product direction became our foundation and is still in place today. This principle has enabled us to develop GIS technology that’s truly driven by our customers.”–Jack Dangermond, ESRI President


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Going Green: Solar Panels Installed on Buildings

As part of its ongoing commitment to being an environmentally responsibile organization, ESRI has installed rooftop solar panels on three buildings here at the main campus in Redlands. Panels on two existing buildings went operational in December; the third building to have the panels is our new corporate headquarters currently under construction. The solar energy system will reduce global carbon emissions by more than one million pounds annually, the equivalent of planting 70,000 mature trees. Read the article.


In line with its goal to be carbon neutral, ESRI maintains a fleet of electric vehicles and reduces cooling costs with strategically planted shade trees. GIS software donated by ESRI is used internationally for myriad conservation projects, from mapping animal and plant habitats to measuring human impact on the ecosystem.

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In Their Words: Clint Brown and Members of Product Development

What better way to learn what a career in Product Development is like than to hear from some of the people doing the work. Three new video clips will give you different perspectives: hear from Clint Brown, Director of Software Products; Sabine on the ArcGIS Mobile Team; and Nathan on the 3D Team. They discuss the work they do, the skills we look for, what they enjoy about working at ESRI, and what makes Redlands a unique community.


Have a question about career opportunities in Product Development or a comment on the videos? Let us know by leaving a comment to this post.


Learn more about a career in ArcGIS Product Development and search current openings.

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Hot Job: Solutions Engineer–Utilities, St. Louis

Apply your GIS knowledge and communication skills in a new way on ESRI’s Presales and Solution Engineering Team to support our sales staff. Energetic, driven professionals are needed to think outside the box and help promote ESRI solutions to utility accounts throughout the U.S. Work closely with account executives to understand client requirements and help formulate appropriate GIS solutions and support ESRI customers with product expertise and best-practice assistance.


Candidates must have a minimum of two years of experience with ArcGIS Desktop using editing tools and creating geodatabases, a minimum of two years of experience working in or with utility companies, and experience with DBMS technology. Apply now.

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Meet Michael in Technical Support

We recently talked with Michael, Manager of the Server Unit in Technical Support, about his role at ESRI and what he finds rewarding about working here. Besides collaborating with team leaders and analysts to make sure that ESRI customers receive the highest level of support, Michael also works on special projects to improve support, recruits new staff, and develops existing staff. “The thing I like most about ESRI is getting to work with people. The nature of my particular role allows me to work directly with our customers as well as many different people throughout the company,” he says.


Michael started at ESRI in 2003 as an ArcIMS support analyst; moved into a team leader position; and now manages the team that provides technical support for applications such as ArcIMS, ArcGIS Server, and ArcGIS Explorer. Read Michael’s full profile.


Interested in a career at ESRI in Technical Support? Search current openings.

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In Their Words: Former Student Assistantship Participants Share Their Experiences

Maybe you’ve heard about the ESRI International User Conference Student Assistantship Program but aren’t really sure what it’s all about. Or perhaps you’ve never heard of it. Watch our new video and gain insight into the Student Assistantship Program … what participants do, what they get in return, and why it’s a valuable experience.


You’ll hear from several of last year’s participants from universities across the U.S. who will tell you—in their own words—about their experience at the 2008 User Conference. Says Elisha, a student at Stephen F. Austin State University, “If you’re really interested in GIS, this is the perfect place to be.” This year’s conference will be held July 13–17 in sunny San Diego, California. Applications are now being accepted for the 2009 program; the deadline is April 3.


Tell Us What You Think!
Have a comment about the video or the Student Assistantship Program in general? Give us your feedback by leaving a comment.

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Hot Job: Account Executive, Telecommunications & Cable (3 regions)

Apply your industry knowledge in a new way on our Utility Team, a geographically dispersed group responsible for growing the use of GIS throughout the utility sector. Energetic, driven professionals are needed to prospect business development activities and focus on selling ESRI solutions to telecommunications and cable accounts throughout the U.S. Execute account management strategies designed to facilitate the implementation of business relevant solutions within a portfolio of targeted accounts and work closely with technical resources to develop custom presentations designed to demonstrate the business value of ESRI’s enterprise solutions.


Qualifications include five or more years of experience selling Information Technology solutions in an enterprise environment to telecommunications and/or cable organizations; demonstrated record of success in a goal oriented, highly accountable sales environment; and knowledge of and experience with ESRI or competitive products. Opportunities are available in our Minneapolis, San Antonio, and St. Louis regional offices. Apply now.

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Hot Job: Consultant/PM, Homeland Security-Washington, D.C. and Redlands

Use your experience in project management to support and guide a large client from the initial planning and requirements stage of a project to full scale development and deployment activities. This is a great opportunity to help our clients translate and implement real-world needs into practical, state-of-the-art, GIS technology-driven solutions using ESRI’s enterprise GIS technology and lead project teams during requirements, analysis, design, build, and rollout.


Requirements include experience in homeland security/emergency management at the federal, state, or local government level; an understanding of emergency management and operations processes; and the ability to develop project designs, work plans, budgets, and schedules.

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In Their Words: Staff Talks About the New ArcGIS API for Microsoft Silverlight

In this video Art Haddad, Development Lead and Chief Architect of .NET Web technologies, and Rex Hansen, a product engineer on the ArcGIS Server team, talk about the new ArcGIS API for Microsoft Silverlight, which will be released next month at the ESRI Developer Summit.


“The most rewarding part about my job is the ability to work with cutting-edge technology, and this new product is no exception,” says Rex.


Product engineers at ESRI participate in all phases of software product development and release. They work closely with our development programmers to evaluate how well our software addresses key user needs; design new functions; and implement, document, and test new capabilities. Product engineers gain a clear understanding of GIS users’ needs and then interpret how ESRI software can address them.


Think you might have a future at ESRI as a product engineer? Visit our Careers Web site to search current openings in Product Development.

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On Campus This Week: Heart Smart Session

As part of an upcoming “brownbag” forum series, representatives from world-renowned Loma Linda University Medical Center will visit the ESRI campus to give several health-related presentations.  The first one, taking place this week, will discuss who is at risk for heart disease, what symptoms to watch for, and current treatment plans. Attending brownbag forums is just one of the many perks available to ESRI employees. Learn more about our benefits.

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