Do you have a unique combination of collaboration, technical, and customer service skills? You may be able to leverage these abilities as a member of the Esri Support Services team. Support Analysts provide high-quality technical support to end users of Esri software to effectively diagnose and resolve incidents. They then interpret the knowledge gained from talking with customers to determine or recommend software changes to product engineers.
Henry, a member of the team, says, “The best part about working in Esri Support Services is having the opportunity to learn about GIS and Esri products. You can learn from your customers, your technical leads, and your team members. Esri Support Services is a great gateway to start your GIS career.”
Qualifications include excellent customer service, analytical, and problem-solving skills; the ability to communicate GIS terms and other technical information clearly and concisely; and experience with system administration and troubleshooting multiple operating systems.
Mindi, the recruiter for this position, says, “We’d be interested in having you apply if you have experience with ArcGIS for Server or strong experience using GIS as a primary tool with an interest in ArcGIS for Server. You may also enjoy this role if you like helping professionals solve their technical issues, have customer service experience, find satisfaction in collaborating with colleagues, and love learning.”
Think this might be what you’re looking for?