Support Center News Blog : patch

PATCH Released to fix issue of ArcGIS Image Server not Functioning after installing ArcGIS Explorer 900

coll5484 — Fri, 18 Sep 2009 21:30:00 GMT

In a previous blog post, we reported that several users were calling into ESRI Support Services reporting an issue that ArcGIS Image Server was no longer functioning after installing ArcGIS Explorer 900.

There is now a patch available that resolves this issue: ArcGIS Explorer 900 \ ArcGIS Image Server Conflict Resolution Version Patch.

This patch fixes the following bugs:

NIM046078: ArcGIS Image Server 9.3.1 conflicts with ArcGIS Explorer (900)
NIM047684: Add Image Server Connection button in ArcMap 9.3/9.3.1 does not work after installing ArcGIS Explorer 900

ESRI apologizes for any inconvenience this may have caused you. If you have any issues installing the patch or continue to see problems with either ArcGIS Explorer or ArcGIS Image Server, please contact ESRI Support Services.

Mike H., Development Technical Lead (Server)
User Advocacy Group, ESRI Support Services

Follow me on Twitter: http://twitter.com/mikehogan

ArcGIS Server Geoportal Extension 9.3.1 Distribution Database Scripts Patch

coll5484 — Mon, 03 Aug 2009 19:19:00 GMT

A patch is now available on the ESRI Support Website for the ArcGIS Server Geoportal extension 9.3.1. It is called “ArcGIS Server Geoportal Extension 9.3.1 Distribution Database Scripts Patch” and fixed the following issue:

When the Geoportal extension 9.3.1 was initially released and shipped to customers, the database upgrade scripts and the Linux environment database scripts were not included. Users who want to upgrade their existing GPT 9.3 geoportals to 9.3.1 or users who want to implement a 9.3.1 geoportal on Linux will require these scripts.

This patch provides the missing scripts by installing them into the Geoportal extension 9.3.1 distribution folder, C:\ESRI\Geoportal Extension 9.3.1\Database Scripts, by default. It should be installed by geoportal system administrators on the machine where the original Geoportal extension 9.3.1 distribution setup.exe was run. The patch installer checks for the presence of the distribution installation, and will not install the scripts unless that original distribution installation is found.

- SDI Solutions Team, ESRI

Update to ArcGIS 9.3.1 Desktop Download Layer Package Patch

coll5484 — Fri, 26 Jun 2009 16:20:00 GMT

A problem was identified with the installation of the ArcGIS 9.3.1 Desktop Download Layer Package Patch.

In some cases, after applying this patch, it would cause ArcMap or ArcCatalog to crash on startup. An updated version of the patch has now been posted to the ESRI Web site.

If you downloaded and installed this patch on June 23rd, 24th, or 25th of 2009, it is recommended that you re-download the new version and apply it again. The new patch can be applied on top of the old one, and this should resolve the issue.

We apologize for any inconvenience this may have caused you.

- Mike H., User Advocacy Group, ESRI Support Services

ArcGIS Server 9.3.1 (.NET) REST Services patch

coll5484 — Thu, 25 Jun 2009 20:54:00 GMT

In May 2009, a patch was made available on the ESRI Support Website for ArcGIS Server .NET customers that fixed a performance problem with REST Services. It is called: “ArcGIS (Desktop, Engine, Server) 9.3.1 REST Services Patch” and fixed the following issue:

Issues Addressed with this Patch

NIM045052 - Adding additional SOC machines does not improve ArcGIS Server system performance when using REST services.

Description: When the ArcGIS Server system is generating many responses per second in response to heavy client load, the W3WP and SOM grow continuously in size. This effect is usually not noticed until the ArcGIS Server is scaled with additional SOC machines. When the additional SOC machines are added and client request load is increased on the entire system, the W3WP and SOM processes grow in size and the SVCHOST process periodically excessively uses CPU resources. Coincident with this behavior is a drastic drop in requests that can be serviced per second no matter how many additional SOC machines are added. This patch addresses this problem and will allow extra SOCs to contribute linearly to handling additional load.

Some customers may have noticed that this patch was removed from the website for a short period of time, and has now returned. We apologize if this caused any inconvenience or confusion to you. It was removed to investigate a potential problem, and has now been returned in its original form. For any users that previously installed this patch, there is no need to re-install it.

For any users who haven’t installed this patch, it is recommended to install it on any ArcGIS Server 9.3.1 machines that are utilizing REST services.

We also want to take this opportunity to highlight some “Best Practices” to improve performance with the ArcGIS Server REST API for the Microsoft .NET Framework.

Please see the technical details in the following knowledge base article: HowTo: Configure ArcGIS Server REST API for the Microsoft .NET Framework to improve stability and performance

- Mike H., User Advocacy Group, ESRI Support Services