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Browse by Tags
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Welcome to the first Support Center News post of 2008. I recently met with several ESRI Support Analysts who have been participating in our pilot project for GoToAssist. For those readers who may not be familiar with it, Citrix® Online’s GoToAssist ® Read More...
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Everyone knows about ESRI Support Services, the group of dedicated analysts and managers who, among other things: provide you with phone and email-based support, write many of the technical articles and whitepapers found in our online Knowledge Base , Read More...
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This week, we've got some tips and news about Bugs Online, the recently-released searchable database of known ESRI software issues. Get logged in. In order to even see Bugs Online in your Support Center Search results, you'll need to be logged in with Read More...
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The Support Center News blog has been quiet lately, as we've been focusing on some internal improvements ... but those projects are wrapping up, and this blog is going to start popping again. Here's what you can expect to see in this space in the coming Read More...
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There may not appear to be much going on with the Support Center at the moment, but we're still keeping quite busy with internal projects, three of which are going like gangbusters . A quick peek under the hood: We're working on a new internal search Read More...
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Behind-the-scenes activity around the Support Center has been relatively quiet this past week. Bugs Online recently went live, and after making sure things were working as expected, an announcement went out on the Support Center home page. See my previous Read More...
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It's been a few weeks since my last post (I've been away from the office), but I plan to make up for that with a veritable deluge of information this week. First, a few updates: Bugs Online: As with most projects of this magnitude, there've been a few Read More...
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The wait for Bugs Online is over. By the time you read this, you should be able to log into the Support Center, perform a search, and see items marked as "Bugs Online" in the results. You'll also see a filter at the top of the search results for Bugs Read More...
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This week I've got an update for you on Bugs Online. First, though, a bit of news on what we're doing behind the scenes here in ESRI Support. Revising our internal search tools. With the most recent set of Support Center improvements safely out to pasture Read More...
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A few weeks ago I had the pleasure of talking with Charlie Frye, one of the people behind the new ESRI Mapping Center blog and web site. If you haven't visited the site yet, or even if you have, it's well worth a visit: new information is added frequently, Read More...
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In my last post, I suggested that I might be interviewing some of the folks behind the new Mapping Center site. Well, the interview took place, but we're still in the process of translating our garbled ramblings into something infinitely more readable. Read More...
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Hello from San Diego, where the User Conference is in full swing. I'm sitting out in front of the Tech Support Island (it's actually more of a corral ), itching to talk with people about the good and bad of the ESRI Support Center web site. The Tech Support Read More...
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Another User Conference has come and gone, and I'm back in Redlands, along with most of my colleagues. One of our first tasks after we're back in Redlands (besides catching up with backlogged emails) is to go over the feedback we received from you at Read More...
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If you're a cartographer , or if you're a GIS user who's ever wondered, "How did they make that great looking map?", you'll want to check out this brand-new addition to ESRI's online offerings: ESRI's Mapping Center If there isn't already, there will Read More...
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The month before User Conference is a very exciting time to work here at ESRI. The coffee machines in the breakrooms are doing double-duty, and it's difficult to find a parking spot after 7am. There's meetings constantly being held all over campus to Read More...
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