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• Empowering Users - Upcoming Initiatives

  Tool Time with ESS - The OIM Tool Initiative To add value to your Support Center experience, ESRI is working to design and develop a new tool, tentatively called the Online Incident Management (OIM) tool. The OIM tool will provide a clear, effective Web Read More... Posted Tuesday, March 24, 2009 9:01 AM by coll5484 | 0 Comments Filed under: effective incident logging, ESRI Community, processes, analysts, communications, status, incident, historical reports, escalated, Online Incident Management Tool, OIM

• ArcGIS 9.3.1 - Beyond the Buzz

  There has been a lot of buzz lately in the ESRI Community about ArcGIS 9.3.1; hopefully answering the following FAQ’s will clear a few things up for you. What will ArcGIS 9.3.1 include? It will include many bug fixes that were submitted by users just Read More... Posted Wednesday, February 25, 2009 4:33 PM by cat_hodge | 0 Comments Filed under: backwards compatibility, Upcoming Release Announcement Forums, maintenance, migrate, service packs, announcements, installation, Upgrade, ESRI Community, media, mixed environments