Tips for Reporting Bugs to ESRI
If you hit a bug and can’t find it on the ESRI Support Site, please contact us and let us know! Here are some tips on logging bugs with ESRI Support Services:
- Click the “Report Software Defect” radio button
Always select the “Report a software defect” option when submitting bugs through the online form. That lets our Support Team know right away, that you’ve found a bug.
- Let us know how severe the issue is
Help us understand how severe the bug you are reporting is to you and your organization. We understand that you may find bugs that are not impacting your daily workflow, or bugs that may hinder or stop your daily workflows; let us know where the bug you are reporting falls.
- Include the exact steps to reproduce the problem
We appreciate you letting us know about a bug and want to get all the information right away, so you can get back to your busy day. It helps us if you include exact steps to reproduce the problem, and any other tests you have run. This way when the bug is being resolved, we fully understand your workflow and make sure it’s fixed using your steps.
- Include your data
Please try to include a small sample of your data when submitting a bug. We understand you may not always be able to include data; but if you are including data, please attach it when reporting the bug. This helps us clearly understand the issue, and how it affects your workflows.
—Beth G., User Advocacy Group Program Manager, ESRI Support Services