The Support Center News blog has been quiet lately, as we've been focusing on some internal improvements... but those projects are wrapping up, and this blog is going to start popping again. Here's what you can expect to see in this space in the coming weeks:

• Support Center News. (Of course.) We're getting geared up to make more improvements to the Support Center. Exactly what will change has yet to be decided, but most will probably be small changes designed to make it easier to find content that you use frequently. Some of the changes will be tweaks and improvements to areas we've already been working on, like the Search and Bugs Online. And a few of the changes will likely introduce brand-spanking new features onto the Support Center web site. As always, visitors to this blog will get sneak peeks and chances to participate and provide input along the way.
  
  
• Guest Posts and Interviews. Who are all these people? I'll be posting more bios and announcements from the staff of ESRI Support Services, as well as more full-length interviews. Coming up in the next few weeks: Jake Baca, long-time manager of ESRI's Premium Support Group, will be telling us about upcoming changes to that program.
  
  
• Surveys and Reader Comments. In other words, chances for you to provide input and feedback as we develop, draft, test and roll out changes to the Support Center web site and related sites.
  
  
• Insider Tips & Tricks. I'll be sharing notes on how to get the most out of the Support Center, highlighting new and under-utilized features, and answering reader questions.

All this begins next week, so stay tuned -- there's lots in store.