Hi Jason,

The new updates don't seem to play well with Firefox (I'm at 2.0.0.3).

The search options box won't close (though it thinks it is closed, since the link changes from "close" to "open") and all of the right sidebar content (login, featured areas, contact ESRI support) appear overlapping with the main content.

I don't see anything about browser support in your previous posts. I assume Firefox will be supported?

Thanks,

[Posted by Sean Sweeney (146.243.4.157) on April 11, 2007 at 07:19 AM PDT]

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Hi Sean, thanks for the detailed notes. I know the site has been tested and plays nice with Firefox 1.x; not sure about 2.0.0.3. Information on browser support is available via the link found in the footer at the bottom of the Support Center's pages. That info will tell you we're committed to supporting Firefox 0.8 and higher, so we'll definitely look into the problems you've reported.

Tip: The best way to report problems with the Support Center appearance or operation is to use the Feedback Form: check the "Web Site" checkbox at the top of the form, then report the problem in the Feedback area.

[Posted by Jason H (10.13.51.78) on April 11, 2007 at 09:03 AM PDT]

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Ok Sean (and anyone else who may be experiencing the same problem), we've double-checked using Firefox 2.0.0.3 and the Support Center home page displays correctly. It may be that your browser is still using an older, cached CSS file. Try this to clear the browser's cache:

Click Tools -> Options -> Advanced -> Network -> Cache -> "Clear now", then close and restart Firefox.

If that doesn't work, mozillaZine (http://kb.mozillazine.org/Websites_look_wrong) lists some other things to try.

[Posted by Jason H (10.13.51.78) on April 11, 2007 at 10:35 AM PDT]