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September 2007 - Posts
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There may not appear to be much going on with the Support Center at the moment, but we're still keeping quite busy with internal projects, three of which are going like gangbusters . A quick peek under the hood: We're working on a new internal search Read More...
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Behind-the-scenes activity around the Support Center has been relatively quiet this past week. Bugs Online recently went live, and after making sure things were working as expected, an announcement went out on the Support Center home page. See my previous Read More...
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It's been a few weeks since my last post (I've been away from the office), but I plan to make up for that with a veritable deluge of information this week. First, a few updates: Bugs Online: As with most projects of this magnitude, there've been a few Read More...
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The wait for Bugs Online is over. By the time you read this, you should be able to log into the Support Center, perform a search, and see items marked as "Bugs Online" in the results. You'll also see a filter at the top of the search results for Bugs Read More...
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This week I've got an update for you on Bugs Online. First, though, a bit of news on what we're doing behind the scenes here in ESRI Support. Revising our internal search tools. With the most recent set of Support Center improvements safely out to pasture Read More...
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A few weeks ago I had the pleasure of talking with Charlie Frye, one of the people behind the new ESRI Mapping Center blog and web site. If you haven't visited the site yet, or even if you have, it's well worth a visit: new information is added frequently, Read More...
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In my last post, I suggested that I might be interviewing some of the folks behind the new Mapping Center site. Well, the interview took place, but we're still in the process of translating our garbled ramblings into something infinitely more readable. Read More...
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Hello from San Diego, where the User Conference is in full swing. I'm sitting out in front of the Tech Support Island (it's actually more of a corral ), itching to talk with people about the good and bad of the ESRI Support Center web site. The Tech Support Read More...
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Another User Conference has come and gone, and I'm back in Redlands, along with most of my colleagues. One of our first tasks after we're back in Redlands (besides catching up with backlogged emails) is to go over the feedback we received from you at Read More...
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If you're a cartographer , or if you're a GIS user who's ever wondered, "How did they make that great looking map?", you'll want to check out this brand-new addition to ESRI's online offerings: ESRI's Mapping Center If there isn't already, there will Read More...
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The month before User Conference is a very exciting time to work here at ESRI. The coffee machines in the breakrooms are doing double-duty, and it's difficult to find a parking spot after 7am. There's meetings constantly being held all over campus to Read More...
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The User Conference is just a few weeks away, and we're working hard on a number of improvements to the Support Center's search results interface and mechanics. We're aiming for improvements that will: address some of your most commonly-voiced desires Read More...
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Next week's post will be focused on presenting the results from the Where Would You Like To See the Support Center Improved survey, which closes the evening of May 16. This week, however, my post is an unfocused assortment of odds and ends: Survey Status. Read More...
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Welcome back. I've been up in San Francisco the past few days for my wife's graduation ceremony.. she got her Master's degree, making her officially smarter than her husband (previously, it was only unofficial). The weather and scenery were excellent, Read More...
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At the end of last week's post , I hinted that we're working on adding more RSS feeds ( what's an RSS feed? ) to the Support Center web site before the ESRI International User Conference in June. The first question is, of course, "To which site elements Read More...
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Well, it's been over a week, and so far the recent changes to the Support Center home page have been generally well-received. Here's what folks have been saying: Issues in Firefox. Some FireFox users have reported problems with the "Open my search options" Read More...
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Thanks to everyone who has already taken the time to fill out the recent survey: Where Would You Like To See the Support Center Improved , and to those who have mentioned the survey on their blogs. There have been about 45 responses so far; we'll be leaving Read More...
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As mentioned in previous posts on this blog, the Support Center home page is being updated to improve usability while retaining familiarity. The first round of improvements is out, and you can expect more improvements in the future. If this is your first Read More...
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This week I've got a few scattered pieces of news to share: Out of the Desert... I made it back safely from a week of slot canyoneering in Utah, despite sandstorms, snowfall, and one of my friends twisting his ankle. I can now honestly recommend visiting Read More...
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Hello from Utah, where I've been enjoying some spectacular scenery... just ask Google Images. Home Page Changes At the end of a post earlier this month, I hinted that there may be some changes to the home page coming soon. These changes will be geared Read More...
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Welcome back. As mentioned near the end of last week's post, we're planning some changes to the Support Center login. We'll look at those changes in a moment, but first I should probably explain why logging into the Support Center is something anyone Read More...
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Welcome. If this is your first time visiting this blog, you may want to read the Welcome and Intro post, which explains what this blog is all about. This week we'll look at some recent and upcoming changes to the Support Center's Search. Results from Read More...
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Welcome to the ESRI Support Center News blog. My name is Jason, and I've been a member of ESRI Support Services since 1999. A few months ago, I was tasked with understanding the online needs of the ESRI User Community and working to improve the ESRI Support Read More...
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