About the Support Center News Blog
Welcome to the ESRI Support Center News blog. My name is Jason, and I've been a member of ESRI Support Services since 1999. In late 2006, I was tasked with understanding the online needs of the ESRI User Community and working to improve the
ESRI Support Center and our other online support resources.
The ESRI Support Center is an essential tool for many of us in the ESRI User Community. We here at ESRI are committed to making this tool more effective and useful, and that means occasionally changing the way it looks and operates – adding new features, reorganizing content, or removing something if it isn’t helpful. Changes like these can be difficult to adjust to, especially if the changes catch you by surprise when you're under pressure to get work done.
This blog should help keep such surprises at a minimum. I'll also be drawing attention to new (and some old) Support Center features so you can take full advantage of all that our site has to offer. Subscribe to this blog via
and stay up-to-date about what’s going on with the ESRI Support Center. (Wondering what RSS is and how to use it? I think
Dave Taylor explains it well.)
I'm excited about this opportunity to share news with you. I believe it's vitally important that ESRI explore new ways to actively listen to and interact with the user community. I believe in making incremental changes and checking with the user community along the way. Oh yeah -- I also believe in minimizing surprises.
My goal is to post weekly on Fridays; posts may actually happen more or less often, based on circumstances. As for comments: you're welcome to leave them, and I intend to read them... but there are many, many of you and only one of me! In most cases I won't respond to individual comments, but there are three ways you'll be able to tell that we're listening:
- You'll be seeing more online surveys where you can tell us what you think. I'll be posting the survey results here from time to time so you can see what the community thinks overall.
- My posts may sometimes include Q&A-type responses to a handful of the more interesting comments or questions we've received from the community.
- As much as possible, I'll be sharing how your input is helping shape the changes to our online support resources.